Terms and Conditions

These booking conditions will form part of your contract with Wanderah Experiences Ltd (Registered office 20-22 Wenlock Road, London N1 7G ) for all the arrangements you book with us. Please study them carefully.

All references to “the company” below refer to Wanderah Experiences Ltd.

Making and Confirming a Booking

In order to make a booking, the minimum deposit of £350 is required, or the full payment of your tour if your booking is made within 60 days of the tour start date. A larger deposit may be required on occasion, where additional deposit payments are demanded by our suppliers, however this will be clearly stated on the advertisement for your selected tour if applicable.

In making a booking, you warrant that you:

1. Have read and accepted our booking terms conditions; general information about Wanderah and the particular itierary you have chosen and what to expect.

2. Do not suffer from any pre-existing medical condition or disability which may prevent you from fully participating in the tour.

3. Are at least 18 years old and have full authority to enter into a contract on the basis of these conditions;

4. Where the booking is made on behalf of more than one person, you have full authority to enter into the contract on on behalf of all persons named on the booking and all such persons are fully aware of and accept these terms and conditions.

If you have any medical problems or disability which may affect your holiday, please tell us, giving full details, before making your booking so that we can advise you as to the suitability of your desired tour.

Please note that submitting a booking and paying a deposit is not final confirmation. A booking is confirmed when you receive a confirmation invoice from the company. Until this time, any reference made to confirm receipt of a booking Is not deemed as final confirmation. Final confirmation will only come into effect once the final invoice is received.

Deposit & Payment

On booking you commit to paying the deposit amount. If the deposit required is greater than the minimum deposit amount, it will be set out in the tour information on the company website. Your deposit secures your place on the tour and is non-refundable. Your deposit forms part of your final payment which must be received by us 90 days before departure. Clients are responsible for additional fees for international card payments and international bank transactions. The deposit payment must be received by Wanderah Experiences Ltd in full. We cannot accept part-payments.

Personal Information

During booking and processing we capture personal information about you and may be required to pass this information on to our suppliers and third parties, in order to deliver the service. Information we may need to capture includes, and is not limited to information that identifies you, payment details, passport details, flight details, allergies, medical conditions, interests, likes and dislikes. We are committed to protecting your personal information and we do not pass your information to third parties unless it is required to deliver the service. You confirm that you have read and accept the Privacy Policy which can be accessed at www.wanderah.com/privacypolicy

Cancellation of booking by the company

The company reserves the right to cancel a tour for any reason (such as failure to reach a minimum tour participant numbers). In the event of a cancellation you will have the option to travel on another advertised date or receive a refund for any monies paid to the company, including your deposit. In any event, we will not cancel a tour within 30 days of the tour start date, unless it is due to circumstances outside of our control. No further compensation will be paid in the event of cancellation by the company. We advise you to book flights and any necessary transportation that allows you to amend the date of travel, we also recommend that you secure travel insurance that includes cancellation of a tour by the operator.

Changes to a booking by the company

While the company does its best to deliver the tour as advertised there will be occasions where we have to change dates, accommodation, location, activities and the order of our schedule due to weather conditions, availability of our suppliers, needs of the group, and for any other reason to deliver the best possible service.

If a significant change is required, the company will inform you as soon as possible, however, there may be occasions where changes are required at short notice.

Should an unavoidable problem occur with any accommodation booked we reserve the right to provide alternative accommodation. Alternative accommodation will be of a similar standard where possible although in rare events options may be limited and parties may need to be separated if no other options are available. All efforts will be made to keep your tour group todether.

Where changes are made to activities the company will do its best to reschedule the activity, if a reschedule is not possible the company will replace the activity with another. The company is not liable for any changes or cancellations made by third party suppliers or for reasons that are outside of our control.

Cancellation of a booking by the client

Cancellation charges will be charged should you wish to cancel your booking. You must advise the company of the cancellation in writing by email only to ash@wanderah.com and charges will be calculated from the date of receipt by the company.

– Deposit on booking: non-refundable
– 60 – 45 days: 50% of the full cost of tour
– 45 – 30 days: 75% of the full cost of tour
– Less than 30 days from the tour start date: 100% of the full cost of the tour

Changes to a booking by the client

An administration fee of £55 per booking, plus any additional costs incurred by us or our suppliers will be charged if a confirmed booking is changed or transferred to a different departure date. A transfer to another departure date will only be permitted if the minimum participant numbers of the original booking are still met after the transfer.
If you chose to transfer to a new departure date where the minimum number of participant is not yet met, you accept that the new date is subject to cancellation if the minimum numbers are not met by the given time period.

Passport requirements in Indonesia

You are solely responsible for arranging and having a valid acceptable passport for the length of their journey. An acceptable passport to enter Indonesia must have at least two blank pages and be valid for at least six months beyond the date of your arrival in Indonesia. If your passport does not meet these requirements, you will be denied entry into Indonesia.

Visa Requirements

You are solely responsible for arranging and having the necessary visa for entering Indonesia and adhering to the terms and conditions of the visa on entry for the entire journey. Any visa costs are paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry all required documentation. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.

Travel insurance

You must have valid travel insurance for the entire duration of a tour organised by the Company. You are responsible for arranging your own travel insurance and are solely responsible for baggage and personal property at all times. You must please satisfy yourself that your chosen travel insurance product meets your requirements and the activities set out in the final itinerary for your tour, supplementary insurance should be purchased if need be.

Scooter Driving

Optional scooter hire is included in some activities. Should you wish to drive a scooter during the tour, you do so at your own risk and you are solely responsible for arranging the necessary paper work and insurance.
If you do want to drive a scooter during the tour you are responsible for arranging and having an international driving license and the necessary travel insurance. If you wish to ride as a passenger on a scooter, you are responsible for having appropriate travel insurance to cover riding as a passenger. The company cannot take responsibility for any damage or injury resulting in a scooter accident.

You will not be required to drive a scooter or ride as a passenger unless you wish to do so. Alternative activities or methods of transport will be available to you.

Photographs & Recordings

Employees, agents and/or other travellers may occasionally take photographs or make recordings of clients while on tour with the company, that may identify you. These photographs and recordings may or may not be used to promote the services of the company. You consent to the use of such images or recordings by the company and you acknowledge that you will not be entitled to payment or other compensation for the giving of consent or for the use of such images or recordings. Such images or recordings of you may be kept on record.

Tour Activities

If you prefer not to take part in one or more of the core activities, that is perfectly acceptable however you will not be entitled to a refund or discount for any elements of the tour that you decline to partake in.
You will have the option to select three personal activities to add to your core itinerary, these activities are included in the tour price. Once selected the company will arrange the booking with third party suppliers. If you wish to change one or more of these activities prior to the tour commencing, the company will do its best to accommodate the change, however any additional costs and late fees incurred by third party suppliers will be charged to you.

The company is not responsible for any cancellations or amendments made by third party agents and suppliers. We will, however, do our best to ensure that you are booked on an alternative activity.

Additional Information

The company, its agents and suppliers may provide information about visa, transport, activities and excursions, equipment and other general information to provide the best experience. You may be offered the opportunity to engage in optional or non-itinerary activities for your enjoyment. You acknowledge and agree that such activities may be inherently risky and the company will not be responsible to you for any loss, damage, injury or accident that may occur as a result of your participation therein. The company is not responsible for the services of third parties with which we do not have a contract arrangements, this information is provided in goodwill by the company, its agents and suppliers.

Behaviour and client responsibility

As the tour involves travelling in a group you agree to accept the full authority of our designated tour manager. Passengers are expected to behave in a reasonable manner toward other passengers, our personnel and other persons with whom passengers have contact during our tour. If in the opinion of any such person(s) or any other person in a position of authority (such as, for example, an airline pilot or hotel manager), your health, level of fitness or conduct at any time before or during a trip is endangering or appears likely to endanger your health or wellbeing or any third party (including any other clients of the Company) or the safe, comfortable or happy progress of the trip, you may be excluded from all or part of the trip without refund or recompense.

Liability

The company does not accept any liability whatsoever for the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. We do not accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by force or any other event which is beyond our control which is not preventable by reasonable diligence on our part.

Complaints

If you have a problem during your holiday, please inform our local representative immediately so that they can endeavour to put things right. If they cannot resolve the problem, you must contact US immediately by emailing ash@wanderah.com so that we are given an opportunity to help. The company will not hold themselves responsible for the non-performance of an itinerary through causes beyond their control or when they are not notified of a problem at the point when remedial action can be taken. In the unlikely event that a complaint cannot be resolved at the time, you should write to us within 28 days of returning home, giving your original booking reference number and all other relevant information. If you fail to take any of these steps this will hinder our ability to put any problem right and/or investigate it fully and any right you may have to receive compensation will be reduced or completely invalidated.

Your Holiday Contract

We both agree that English Law will apply to your contract and any dispute, claim or other matter which arises out of or in connection with this contract or your holiday, will be dealt with by the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings may be brought in the Courts of your home country and you may choose to have your contract governed by the law of Scotland or Northern Ireland as applicable.